Showing posts with label Emotional Intelligence. Show all posts
Showing posts with label Emotional Intelligence. Show all posts

Sunday, January 19, 2014

A520.1.6.RB_RuggerioSteven

Self-Awareness: Five Core Aspects and the Path to Great Leadership

Sir Isaac Newton’s Law of Motion states, “Things that are still stay still and things that are moving keep moving with a steady speed unless a force of some kind pushes or pulls on them” (Woodford, 2013).  Too many people are paralyzed to pursue their purpose for fear of making the wrong choice.  Unsure of the details and afraid of ending-up at a place not of their choosing, they ask me, “What if I am wrong?”  To use Newton’s insight I often tell them, get moving towards your dreams and make course corrections along the way.  It’s easier to change directions than to initiate movement from a static position.
I began to feel the call to pursue additional education in the fall of 2011.  I considered a doctoral program; however, in the end, based on costs and time requirements, I enrolled in the M.S. in Logistics and Supply Chain Management (SCM).  One of the reasons for pursuing this curriculum was it would provide me with more marketability in my current profession.  Obtaining an M.S. in SCM along with an MBA achieved in 2004 would provide me the resume punch needed should I my current contractual position be eliminated.  And then something began to change.
It’s no surprise that graduate work takes an incredible amount of energy, time, and discipline.  Halfway through my fourth class I began to lose steam and felt I made a mistake in pursuing another degree.  Part of me loved the learning but another part was searching for the passion necessary to call up the discipline needed for late nights and long hours.  Then, while leading a men’s group on a Saturday morning, my dilemma was addressed.  As I was speaking to the men about faith, I stated, “We often make decisions out of fear, e.g., fear of failure or fear of losing our security.”  And then, a small voice inside me said, “That’s what you did.”  Literally, as I was speaking to the men, I felt addressed that I had fallen prey to the very same thing I was warning them against.  After men's group, I pulled my son-in-law aside and told him what had happened.  I was conflicted, uncertain, and yet humbled by the moment. 
It was less than a week when I realized, yes, I was driven and called to go back to school; however, I chose the SCM program out of fear.  I thought, “If I lose my job, firms will have to hire me with these credentials.”  At the same time, I looked at the Embry-Riddle site and noticed they just initiated a Leadership curriculum.  The moment I saw it my heart came alive!  The more I read about it, the more excited I became.  After speaking to my wife about changing majors, I called my employer and the university and “changed course.”  Two of the four classes transferred and now I am two classes form completing this curriculum.  Throughout the program, my family has commented on the light in my countenance and the love I express for the material.  They contrast the two programs and can easily discern that I made the right choice.
I share that story to show that the level of my self-awareness began before taking my first class in the MSLD program and has deepened ever since.  From my first MSLD class Organizational Leadership; I knew I was on a journey unlike any I’ve ever pursued.  Each course has challenged me to evaluate my self-identity and motivations.  They have encouraged me to look at my past and its affect on my present decisions.  Interestingly, from the outset, many would think this curriculum is about “looking outwardly” and leading others.  And while that is true, I believe it is trumped by the leadership axiom, “The first person you should lead is yourself.”  In the light of that perspective, this program recognizes that we can only take people as far as we’re willing to go ourselves.  The deeper we are willing to look inside of ourselves, the further we can look to lead others.  
In Building Below The Waterline, Gordon MacDonald (2011) referenced “having a keen self-knowledge” as one of the traits of a leader.  He said, “If we don’t know ourselves and what shaped us, what neutralizes us, and what our limits are, we invite disaster.  Many men and women in leadership positions are insecure.  Some struggle with large unresolved areas from the past.  Unless the past can be resolved, it often becomes an Achilles’ heel in leadership” (p. 7).  The five core aspects of self-awareness are the primary principles expressed through every course of this curriculum.  Decision-making, teamwork, ethics, and change are woven throughout these qualities.  They highlight and define us individually and lead and guide us collectively. 
Over the next few minutes, I’d like to provide a short summary of each aspect; its meaning, and how it has been strengthened in my life as a result of this curriculum.
Emotional Intelligence
On June 5th, 2011 I purchased Daniel Goleman’s groundbreaking book Emotional Intelligence.  It provided me with countless insights and strengthened my resolve to improve my relationships and influence.  Goleman (1995) said, “Handling emotions in someone else—the fine art of relationships—requires the ripeness of two other emotional skills, self-management and empathy.  These social abilities allow one to shape an encounter, to mobilize and inspire others, to thrive in intimate relationships, to persuade and to influence, and to put others at ease” (p. 113). 
Without the slightest doubt, my emotional intelligence has matured and developed.  Goleman breaks his emotional intelligence into four quadrants: Self-awareness, self-management, social awareness, and relationship management.  Each of these quadrants has been thoroughly strengthened by the MSLD course material and discussions.  For starters, it has encouraged me hold my tongue and listen intently to what people are saying rather than seek to solve problems with my first opinion or suggestion.  And, it goes without saying that one of the greatest leadership traits lacking in so many leader is the art of listening.
                          Personal Values
Whetten & Cameron (2011) said, “Becoming more mature in values development requires that individuals develop a set of internalized principles by which they can govern their behavior” (p. 72).  Much of the disappointment we see in our leaders today is a result of values infractions.  Bad decisions made from a good heart are much more palatable than good decisions made from a bad heart. 
The MSLD program has taught me three significant keys in living and leading from my values.  First, write them down.  We have an inherent value system that guides our decisions on a daily basis; however, writing them down and looking at them further solidify their importance in one’s identity.  Secondly, understand how your values may conflict with other people’s value systems.  Education is a great path to diversity and acceptance.  While we can disagree about our beliefs, we do not need to be disagreeable and judgmental.  And lastly, every profession, whether corporate or non-profit, requires leaders to stand upon principle and core values.  This curriculum has continued to enforce the importance of upholding the values of honesty, integrity, transparency, humility, compassion, and courage.  Gini & Green (2013) said, “The moral quality of leadership is summed up in the understanding that real leaders are ethical and possess both virtue and character” (p. 9).
Cognitive Style
Whetten & Cameron (2011) define cognitive style as, “the inclination each of us has to perceive, interpret, and respond to information in a certain way” (p. 74).  Each of us view the world—both input and output—through a series of frames; references built from our personal experiences, education, and expectations.  These frames help us evaluate and interpret and respond accordingly (as defined above).  While they help us organize information they can also act as an inhibitor.  Our frames can cause us to misinterpret, judge wrongly, and miss potential benefits.  The MSLD curriculum—along with my daily devotions and faith—continue to enrich my ability to “see life from another’s perspective.”
People unconsciously process millions of bits of data all day long.  The MSLD path has encouraged me to operate with a greater intentionality on the three learning styles: knowing, planning, and creating.  Though we all vary in each of these, as leaders, we will be called upon to operate within each realm.  Awareness and adaptability of these traits has improved not only the decisions I make, but also how and why I make them.
Orientation Toward Change
In Change or Die, Alan Deutschman (2007) said, “Change is a paradoxical process, and trying to change your own life means opening yourself up to new ideas and practices that may seem illogical or even insane to you, at least until you’ve experienced them for long enough to develop a new understanding” (p. 151).  There is no avoiding it or ignoring it.  One rarely fully understands it or appreciates it.  But, like no other element in leadership—change—with all its troubles and opportunities, our personal approach to it can make or break our ability to lead others.  Whetten & Cameron segment change orientations into two dimensions: tolerance for ambiguity and locus of control.  Both have shown me my strengths and inclinations.  Throughout this curriculum, I’ve been forced to manage both aspects whether in school, at work, with my family, or in ministry.  Approaching ambiguity with a better sense of confidence and operating as a strong “internal” has allowed me to learn from each situation and make the best decision going forward.
Core Self-Evaluation
Whetten & Cameron (2011) define core self-evaluation as “the fundamental evaluation each person has developed about himself or herself” (p. 80).  The past two years have made me more confident and courageous.  It has strengthened my resolve to help others and to lead with compassion and energy.  With only two courses left before graduation, I can clearly demonstrate a greater ability to promote teamwork, cast vision, articulate goals, and lead by example.  I am a better leader today than before beginning on this journey.  Not because I know more but because I have become more.  As Whetten & Cameron (2011) clearly articulated, “People with high core self-evaluation scores have also been found to have higher levels of life satisfaction and personal happiness and lower levels of personal stress” (p. 81).
One of my favorite leadership books is The Leadership Challenge by Kouzes & Posner.  They (2007) said, “Leaders must keep hope alive, even in the most difficult of times.  Without hope there can be no courage—and this is not the time or place for the timid.  This is the time and place for optimism, imagination, and enthusiasm” (p. 349).   The five core aspects of self-awareness continue to refine my ability to lead with courage.  There is no better time in history to be a leader than today.  And rather than pursuing the masses and standing on stage to lead thousands, it is just as important and effective to lead one at a time.  One person can make a difference.  And, the beautiful thing about that strategy is everyone knows at least one person.

Steve

References
Deutschman, A. (2007). Change or die. New York, NY: HarperCollins Publishers.
Gini, A., & Green, R.M. (2013). 10 virtues of outstanding leaders. Malden, MA: John
Wiley & Sons.
Goleman, D. (1994). Emotional intelligence. New York, NY: Bantam Dell.
Kouzes, J.M., & Posner, B.Z. (2007). The leadership challenge. San Francisco, CA: John
Wiley & Sons.
MacDonald, G. (2011). Building below the waterline. Peabody, MA: Hendrickson
Publishers Marketing.
Whetten, D.A., & Cameron, K.S. (2011). Developing management skills. Upper Saddle
            River, NJ: Pearson.
Woodford, C. (2013). Motion. Retrieved from
http://www.explainthatstuff.com/motion.html


Saturday, May 18, 2013

A521.8.4.RB_RuggerioSteven


                                                           Contact and Connection


My wife and I will celebrate 29 years of marriage this year.  We started dating at 15 and married at 19.  The differences between dating in 1980 and dating in 2013 are infinitely vast.  Watching my best friend (41 years old) navigate the tumultuous waters of Internet dating is both amusing and confusing.  Scrolling through scores of women, profile after profile, reminds me of how long it has been since I needed a “date.”  Times are different and more and more people are finding love online.  What I find interesting though is my friend discounts woman after woman because they have little in common.  As one who studies marriage, rarely do I find a couple that are perfectly compatible.  Rather, as spouses share their story, I hear about the differences between them and how they’ve “grown” similar.
My wife and I are the same way.  She is relationally conservative.  Introverted by nature, she avoids large gatherings and is more comfortable with one or two select friends.  Meeting new people challenges her to step outside of her comfort zone.  I, on the other hand, am extremely outgoing.  Long before I understood the concept of leadership or embraced my ministry calling, I was leading my friends.  As a teenager, I made the weekend plans for our group.  It was my parent’s rotary phone that rang off the hook every Friday night as friends called to ask where we were going and what time we would meet.  I was the one asked to keep an eye “on things” when teachers left the class.  Yet, I led with humor and camaraderie, not manipulation and intimidation.  Joining the Air Force fresh out of high school opened the door for me to step into greater positions of leadership.  Because of my personality, supervisors often left me in charge or selected me to speak at seminars and banquets.
Nearing half a century old, I’ve found there are three distinct personality characteristics that were evident early in my life and have evolved to equip me as a relational leader: They are, (1) empathy, (2) extroversion, and (3) humor.  The first rule of McKay, Davis, & Fanning’s (2009) guidelines for making contact is “you have to give what you would like to receive, which means the interest, respect, and liking that you want must also be something you offer to others” (p. 209).  One of my strongest qualities is empathy.  Every person has a deep-seated need to know they mattered.  They want to know someone cared.  I care. 
In Emotional Intelligence, Daniel Goleman (1995) said, “Empathy builds on self-awareness; the more open we are to our own emotions, the more skilled we will be in reading feelings” (p. 96).  McKay, Davis, & Fanning (2009) said, “The hallmark of a good conversationalist is the ability to listen in such a way that others feel heard” (p. 214).  My family often comments on my ability to make people feel important, understood, accepted, and appreciated.  I don’t force it or pretend.  In other words, I am not trying to demonstrate empathy and hoping the person senses my concern.  I am empathic and understanding, so they sense my authenticity.  Here’s the thing: I really do care.  I’ve been told I have a “coaches” gift in that I inspire and encourage.  I see in men and women the person they were meant to be but aren’t yet living.  As a result, I have a great passion to draw out people’s potential and inspire them to want to make a difference.   
McKay, Davis, & Fanning (2009) identified the second basic rule for successfully making contact as, “you have to have an outward rather than inward focus” (p. 209).  Every day each one of us is surrounded by incredible stories.  Some of the stories are joyous, some inspirational, and others painfully sad.  When I look at people at work, at a restaurant, the mall, or the local gas station, I see books, movies, compelling dramas, and untold possibilities.  Every person that walks past each of us is made up of a complex history filled with countless life experiences, choices, and consequences.  There is a desire in me to find out what it is.  I am driven to know them and I’m willing to share my life in the process.
            Outgoing and friendly, my demeanor welcomes strangers.  As an extrovert, I must also use wisdom.  This trait must be managed, as you do not want to appear “strange” but rather “safe” and friendly.  I find great pleasure in meeting new people and the possibility of developing new friendships.  Growing up in alcoholic family, I found an escape in friends and relationships.  While age has taught me to enjoy the solitude of a calm day, the passion of reading, and the quiet time with my wife, I still get energized by crowds.
            I find that most people are guarded.  They walk through offices and social gatherings with invisible walls protecting them from allowing people too close.  I’ve found the best way to disarm difficult people or help the hidden come out from behind their walls is by using humor.  Not slapstick or corny jokes; but rather, real life stories of people dealing with the challenges of life.  In my younger years, I used humor as an escape.  It helped me deal with the difficult situations that unfolded within my home.  As I grew older, I used humor to hide my true feelings.  However, today as a mature adult, I’m able to use humor to bring laughter and joy into people’s lives.  I’ve found people are more willing to trust and be vulnerable when you can make them truly laugh.  Goleman (1995) said, “Laughing, like elation, seems to help people think more broadly and associate more freely, noticing relationships that might have eluded them otherwise” (p. 85).
            Listening with empathy, initiating connection, and relaxing people with laughter have equipped me to flow in and out of conversations within a room or a social gathering with ease.  From story to story and person to person, my wife and family watch as I shake hands and make contact.  The regularly joke and tell people, “Steve is running for mayor.”  These skills have helped me in the Air Force as well.  As a senior leader, empathy facilitated wise counsel.  Being an extrovert equipped me for public speaking and team exercises.  And lastly, in a deployed environment, stress can be very weighty.  Lightening the mood with laughter helps bring balance to an otherwise tense and uncertain situation.
            As an avid learner seeking continuous growth, one of the areas identified by McKay, Davis, & Fanning (2009) that can enhance my communication abilities, is “to take risks, particularly by revealing your negative feelings” (p. 217).  Oftentimes, I’ll hold back on immediately professing certain negative feelings toward another person.  Rather, I ponder the thoughts, weigh them in light of all the information, and often let them fade away.  Unfortunately, they usually come up again but with greater ferocity than had I brought up the feeling initially.  
            My pastor and I had lunch today and he said, “You never know the depth of a friendship until it’s tested.”  By practicing the social contact skills identified in McKay, Davis, & Fanning’s Messages and continuing to develop my leadership skills, I will grow even stronger as a friend and a confidant.
Legacy lives.
Steve
References:
Goleman, D. (1995). Emotional Intelligence. New York, NY: Random House.
McKay, M., Davis, M., & Fanning, P. (2009). Messages. Oakland, CA: New Harbinger Publications, Inc.